House of Travel
Chris Paulsen had a dream that travel could be delivered to the consumer in a different way. He gathered support and established a private company called the House of Travel in 1987, opening the first outlet in Timaru.
House of Travel has since opened a New Zealand retail outlet on average every nine weeks. House of Travel moved into the Australia market in 2007 which will see the Group's turnover increase to over $1 billion, whiile employing in excess of 1350 employees between the two countries.
The House of Travel Group has significant retail presence throughout New Zealand with 90 retail outlets, including specialist corporate brands Orbit and HOT Corporate, Adventure Travel brand and the House of Travel leisure brand. Part of the family includes the wholesale company Travelplan Holidays dedicated to providing House of Travel customers with total global product solutions.
In 2004 House of Travel entered the online space and launched the award winning aggregated booking website houseoftravel.co.nz, which is the only technology of its kind in the world, providing customers with unparalled flexibility and freedom of choice.
In Australia, House of Travel operates the outbound wholesale companies Fiji and Pacific Specialist HOlidays and Asia Specialist Holidays operating wholesale product to these popular destinations. House of Travel also operates a mobile travel agency service, under the TraelManagers brand, offering an experienced and skilled network of personal travel managers.
The House of Travel Vision is to be the travel service provider of choice for every
New Zealander and an icon New Zealand owned company.
House of Travel aims to be....
• the number one travel brand in the market
• an employer of choice > an awesome place to work at > a nurturer, developer and retainer of great people
• A good corporate citizen
• an icon Kiwi company, something which is bigger than all of us, something to leave behind for future generations
House of Travel believes in
• having a strong positive culture as the foundation stone on which to continue to build a
very successful business
• challenging the status quo
• employing ‘travel nuts’ - fun people with a very real depth of talent and a passion for
travel
• always taking the customer’s needs seriously
• building long-term strong partnerships with our suppliers, which are mutually benefi cial
• being part of the communities within which we operate
• living its values - these are:
> being trustworthy
> having integrity
> being upfront, open and honest
> being unselfi sh - the customer’s needs always come fi rst
> maintaining independence - being the consumer’s advocate
> being committed to a partnership
> being proactive and creative
House of Travel
Chris Paulsen
DEPUTY CHAIRMAN
| 
